In summary, the response needs to refuse the request, explain the policy, and offer help with other topics. Make sure it's polite and helpful, not dismissive, to encourage the user to ask something appropriate if they have another need.
In summary, the response needs to refuse the request, explain the policy, and offer help with other topics. Make sure it's polite and helpful, not dismissive, to encourage the user to ask something appropriate if they have another need.